Deputy Hotel General Manager

• 5644
• The Royal Victoria Hotel
• Llanberis (North Wales)
• Permanent, Full Time
• Salary up to £32,000 + bonus + generous package

Deputy Hotel General Manager

Are you an experienced head of department or small business manager looking to step into a senior management / operations role within a large Hospitality establishment?

This is an amazing opportunity to join our friendly team at the Royal Victoria Hotel, where you will have the opportunity to work towards an ILM Management level 5 qualification.

Our Hotel

Sitting at the foot of Snowdon within 30 acres of grounds, the Royal Victoria Hotel has been welcoming guests to the idyllic lakeside village of Llanberis for over one hundred years. We’re a busy 104-bedroom hotel, with an AA rosette restaurant, extensive coach party business, a popular dining bar, and an award-winning banqueting and events venue.

Named in honour of the iconic lake, our Padarn Restaurant overlooks our formal gardens and showcases the best local and seasonal ingredients and produce. At the vibrant heart of our hotel is the Eryri Bar and Lounge, offering a warm Welsh welcome to all our guests.

We firmly believe that our employees are the reason for our success, and that’s why we’re committed to employing the best people. We have links with the local college, and support career development for all our team members.

The Role – Deputy Hotel General Manager

As a Deputy General Manager, you will undertake senior management duties and deputise for the General Manager in their absence. Always with a guest focused attitude, you will ensure the highest quality of service and products are provided throughout all departments. Your specific duties will include:

• Senior Duty Management, supporting the day to day running of the hotel
• Helping with the development and communication of departmental strategies, and ensuring that policies and procedures are adhered to
• Assisting the Finance Manager and Revenue team with budgeting, forecasting and reporting
• Working with the operational heads of departments to control costs
• Ensuring compliance with the hotels health and safety requirements to achieve positive health and safety audits

Our Requirements – Deputy Hotel General Manager

• Experience in hotel operations with working knowledge of all hotel departments
• Strong operational and commercial awareness
• Excellent organisation and time management skills, with an eye for detail
• A passion for great customer service
• Team player with good communication and interpersonal skills
• Flexibility with regards to working hours – early mornings, evenings and weekends are necessary

The Package

• Permanent contract, working full time hours on a rota basis
• Salary up to £32,000 with the level dependent on experience, plus performance related bonus after qualifying period
• Live-in accommodation available, if required
• Eryri Bar discount card
• Onsite car parking
• Company pension scheme
• Opportunity to complete management training (ILM qualifications to level 5)

All applications for this Deputy Hotel General Manager role are to be submitted online, and strictly no agency calls or agency CV submissions.